Process approach and customer focus

Building and managing the interrelated processes of the corporate quality management system as a uniform system fosters the Company’s operational efficiency and performance in goal achievement.

In 2018, FPC developed and approved a process model of its QMS, which is reflected in the Standard for Corporate Quality Management System – Quality Guide, FPC STO 1.011.1-4.

This model is based on GOST R ISO 9001-2015 Quality Management Systems – Requirements, which promotes more efficient management of the Company’s processes while ensuring continuous improvement of service quality and maximum satisfaction of stakeholder requirements and expectations.